Credit card decline

Credit card declined at checkout

Hello Opeyemi,

Thank you for reaching out to us.

We're sorry to hear that your credit card was declined during checkout. This can happen for various reasons, such as a mismatch in billing information, restrictions set by your bank, or insufficient funds.

We recommend the following steps:

1. Double-check that all billing details entered match exactly what your bank has on file.


2. Contact your bank or card issuer to ensure there are no holds or restrictions on the card.


3. You may also try using a different payment method or card if available.



If you continue to experience issues, please let us know, and we’ll be happy to assist further.

Best regards,
Chinyere Emeka-Ojo,
Customer Support